T-Mobile's new website: epic failure
T-Mobile has recently released a new version of their customer site. At a first glance, it looks like a vast improvement over the old one. The interface is much more friendly and slick, just for starters.
I own a G1. Today, I logged into the customer site and was doing a bit of tweaking on my services. I change my plan just fine, then proceed to the services section. Apparently, my “G1 Plus Service” (unlimited mail, messaging, web, etc) is no longer offered, and I’ll have to select the “T-Mobile G1 Unlimited Web + Unlimited Messages” service. Same price, so no big deal. This is where their UI fails.
I can’t seem to select the “Unlimited Web + Unlimited Messages” service by itself, it wants to select both that and the “Unlimited Web” service automatically. The point in this was to reduce my monthly bill, not raise it over redundant services…


Also, I can’t even preview ringtones and have complained many times about the new site. I’m dropping t-mobile until their tech support improves. They are just pacifying customers by saying “we’re working on it”